If you cannot scan a specific barcode, the following should help you resolve the issue:
- Install our Scandit demo app from the Apple Store or Google Play Store
- Open the “Any Code” mode
- Scan the barcode
This will give you information about the symbology (e.g., EAN 13, QR code, …) and the symbol counts (if relevant). Then, check that:
- The symbology is enabled in your code. To enable a symbology, use the enableSymbologies() method.
- Symbol counts: some symbologies have only certain code lengths that are enabled by default (see defaults here: symbologies). To change it, use the setSymbolCount() method.
When you have verified all of the above and you still cannot scan the code, contact us at http://www.scandit.com/contact-us/ with details on the device you are using and a sharp image of the barcode.