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Epic Rover displays "Error 23 - Invalid External ID"

The error message

"Failed to enable camera barcode scanning. Error 23: The Scandit SDK license validation failed. The external id does not match with the license key."

refers to a mismatch of the Epic CID within the Scandit license key.

 

The Scandit license key has a reference to the CID included to avoid the use of the license key outside of the corresponding hospital/Epic instance.

 

In order to solve the issue, you need to have a new license key with your correct CID encoded.

For trial subscriptions of the Scandit SDK in Epic Rover, you can create a new key on your own in your dashboard ssl.scandit.com

In case you have a paid subscription, please reach out to us directly via the support request form

https://support.scandit.com/hc/en-us/requests/new

and let us know your Epic CID. 

 

Please also note our additional article on how to set the license key in your Epic server settings:

How can I sign up for a trial licence key for Epic Rover?

 

 

Epic, Rover and Revor are registered trademarks of Epic Systems Corporation.

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