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Epic Rover - Error 23: Invalid External ID

The following error message refers to a mismatch of the Epic CID within the Scandit license key:

"Failed to enable camera barcode scanning. Error 23: The Scandit SDK license validation failed. The external id does not match with the license key."

 

The Scandit license key has a reference to the CID included to avoid the use of the license key outside of the corresponding hospital/Epic instance.

 

To resolve the issue, you will need a new license key with your correct CID encoded.

For trial subscriptions of the Scandit SDK in Epic Rover, you can create a new key on your own in your dashboard ssl.scandit.com.

In case you have a paid subscription, please reach out to us directly via the support request form and include your Epic CID.

https://support.scandit.com/hc/en-us/requests/new

 

 

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