If you can't access the camera in your implementation, there are a couple of things to check:
- Are you using a supported browser?
- Are you either testing on localhost (you need to be on the device that serves this host) or with https (this is a browser security requirement)?
- Are you able to access the camera with our demo at websdk.scandit.com?
- If our demo runs, but your code doesn't, send a code snippet to support@scandit.com and we can help you troubleshoot.
- If you cannot access the camera with our demo either, can you load https://test.webrtc.org/?
- If you're able to access the camera on the WebRTC test site, but not in our demo, please let us know at support@scandit.com. When reaching out, please include the device, OS version, and browser you are using.
- If you're unable to access the camera using the WebRTC test site, you can try the following 3 things:
- Reboot your device.
- Try a different supported browser (e.g., Firefox instead of Chrome).
- Check if your browser has settings that globally deny all camera access.
- If all fails, it means that the device you're using cannot access the camera in the browser (due to an old operating system or limitations from the manufacturer).