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License Errors

If the license verification fails, an alert is shown in the UI  and the scanner stops scanning. If you recently created or got a new key assigned, please make sure you updated it in your app. You can find below a description of the different errors:  

  • Error 6: The Scandit SDK failed to get network access which is mandatory for the test edition. Connect your device to the network and restart the app.

    Explanation: You are using a Test license and you don't have internet connection. You need to connect your device to the network
    Note: In Android: check you have added the Internet permission (<uses-permissionandroid:name="android.permission.INTERNET"/>)

  • Error 11: The Scandit SDK validation failed. Make sure your app key is valid and check your account for available device activations.

    Explanation: The license key is not valid (wrong key) or you have reached your device limitations.

  • Error 12: No Scandit SDK license key was set. Please set a valid license key in your application.

    Explanation: The license key is not set. Please be sure the license key is set before the picker is created.

  • Error 13: The Scandit SDK validation failed. Your license key has expired. Please login to scandit.com and acquire a new one.

    Explanation: The license key has expired. Please contact the Scandit support to acquire a new one.

  • Error 14: The Scandit SDK license validation failed. Your license key does not include this platform. Please contact the Scandit support to request a different license key.

    Explanation: 
    - You are using the wrong license key, this license key is for another another platform. Please check it in your account.
    - The terms and conditions of your license do not include support for that platform. Please contact the Scandit support to request a different license.

  • Error 15: The Scandit SDK validation failed. Your app ID does not match the license key's app ID. Please change the app identifier of your app or acquire a new license key that matches your application identifier.

    Explanation: You are using the wrong license key, that bundle ID is not included. Please change the app identifier of your app or acquire a new license key that matches your application identifier. See more details here.

  • Error 17: The Scandit SDK validation failed. Your license key does not include support for this SDK version. Please contact the Scandit support to request a different license key.

    Explanation: The terms and conditions of your license do not include support for that version. Please contact the Scandit Support to request a different license.  

  • Error 18: The provided Scandit SDK license key is invalid. Please set a valid license key in your application.

    Explanation: The license key is not valid (wrong license key).

 

Available since 4.16.

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Errors before 4.16 (since 4.12):

  • Error 6: Connect your device to the network and restart the application. Network is mandatory for the Test license.

             - You are using a Test license and you don't have internet connection.

Note: In Android: check you have added the Internet permission (<uses-permissionandroid:name="android.permission.INTERNET"/>)

 

  • Error 11: The Scandit app key validation failed. Make sure your app key is valid, has not expired and you have available device activations.

              - The app key is not valid (wrong key).

              - The key has expired.

              - You have reached your device limitations.

         You can check it in your account.  

 

  • Error 12: The Scandit app key validation failed. The provided key is not a valid Scandit license key.

             - The license is not set. Please be sure the key is set before the picker is created.

             - The key format is not correct.

 

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