If you cannot scan a specific barcode, the following articles should help you resolve the issue:
- https://docs.scandit.com/scan-specific-barcode.html
- https://docs.scandit.com/stable/c_api/symbologies.html
When you have verified all of the above and you still cannot scan the code, contact us at http://www.scandit.com/contact-us/ with details on the device you are using and a sharp image of the barcode.